From the roster to the invoice, the care file to the audit trail — roc.up replaces the stack of tools and spreadsheets most providers hold together with tape. Here's the whole thing.
Your AI reads every shift note and handover — every fortnight, the whole record — and surfaces the risks a busy manager would never catch by scanning a list.
Three near-falls in nine days, a mood sliding across shifts, sleep or eating changing over weeks — flagged on the dashboard before the next shift, not at the next monthly review.
A note that reads like an incident — a fall, medication refusal, aggression, abscondment — is surfaced for review, with the exact note that describes it. One click to escalate.
From a flagged note, roc.up drafts a structured incident report — what, when, where, who, response. You review, edit and sign off. Minutes, not hours.
Rushed or incomplete handovers and vague, copy-pasted notes are flagged, so your audit trail stays substantive — something an auditor can actually read.
Every signal is ranked low to critical, with a clinical-relevance check so a "refused a snack" note never spawns the same alert as a missed escalation.
Every AI output is a suggestion your team reviews. Detective ROC never files an incident or changes a record on its own — and your data is never used to train models.
A real care file, not a binder scan. Workers find what they need at 6am, and the file fills itself in as they work.
Plan, goals, risks, medications, appointments and documents — in one place, with version history. The whole picture before the shift, not after.
Food & fluid, bowel charts, behaviours, seizures — captured as structured, chartable records, not text buried in shift notes. Exportable as a clean PDF for the GP.
Every participant has a unique email address. Forward a GP letter, a hospital discharge, a photo of a hand-written form — it lands on their file automatically, no admin handling.
Control which sections of the care file each worker can see and edit — tier presets plus per-worker overrides. A casual sees less than a coordinator, and you set the line.
New workers walk the care plan and acknowledge the risk register before they can clock into their first shift with a participant. No "I didn't know about the seizure protocol."
Home-scoped shifts require a handover at clock-out — medication check, routines, escalations — and the incoming worker's read is receipted before they start.
A weekly grid you drag into. Pick a facility and the participants auto-fill from its support ratio — the shift prices itself against the NDIS catalogue as you drop it.
Workers down one axis, days across the top. Drop a shift in and it's priced against the current support catalogue automatically — no manual line-item lookup.
Pick the home and the support ratio (1:2, 1:3) and the participants who live there fill in for you. Set up a SIL shift in seconds, not by hand.
Save a week as a template and roll it forward. Recurring shifts repeat on your pattern so the standing roster builds itself.
Publish an uncovered shift; eligible workers claim it from their phone; you approve. The gap fills without a round of phone calls.
Workers request swaps and leave from the app; you approve in one screen. Recurring availability means you only ever roster who's actually free.
Workers clock on and off against the shift, geofenced to the home. The times flow straight into timesheets and payroll — no paper, no transcribing, no clocking in from the pub.
A 2:1 or 3:1 shift is one linked group, not three copies to keep in sync. Change one, the others update. Priced correctly, and each worker clocks against their own line.
Back-to-back shifts at different addresses add the travel time and mileage automatically — priced against the NDIS travel rules and reflected in the worker's timesheet.
The records the NDIS Quality & Safeguards Commission asks for — incidents, restrictive practices, training, the lot — captured as you work and exportable in seconds.
Every incident with status, attachments, signatures and follow-up in one filterable view — including reportable-incident fields for Commission notification timeframes.
Record restrictive-practice events against authorisations, then generate the weekly report and the unauthorised-RP (URP) return as a PDF or Excel file — built in, not bolted on.
Per-worker, per-document read receipts — last-read date, required vs recommended. Hand it to the auditor and they get an answer in seconds.
Every change to a care file — medication, routine, risk added — captured with who, what and when, and exportable for an accreditation visit.
Participant and worker data hosted in Sydney, encrypted in transit and at rest, with row-level access control on every table.
Care files, rosters, timesheets, training records and incidents export as PDF or CSV at any time. If you leave, you leave with everything.
From the offer to the first shift — onboarding, contracts, screening and training in one flow, so a new worker is compliant and clocked-in without the paper chase.
A checklist that walks a new worker through profile, documents and policies, with admin sign-off at each step. You can see exactly who's ready to roster.
Generate the employment agreement, send it through ROC Sign — our built-in e-signature engine — and capture the worker's signature online. The signed PDF is stored against their record.
Hold qualifications, NDIS Worker Screening and other clearances with expiry tracking, so an out-of-date check is caught before it's a compliance problem.
Assign required and recommended training, track completion, and tie read receipts back to the worker's record and your audit trail.
One screen that shows every credential, participant plan, training read and service agreement expiring in the next 30, 60 or 90 days. Nothing lapses without you seeing it first.
Tier presets (casual, shift lead, senior) plus per-worker overrides decide exactly what each person can see and do across the platform.
Invite additional admins into your workspace and they inherit your data scope automatically — every server call, every RLS policy. Delegate roster or payroll without giving the keys to someone else's data.
Invite a worker by email, set their home assignments and permissions, and offboard cleanly when they leave — access revoked, records retained.
PDF merge across every participant document, Images-to-PDF with HEIC support, bulk CSV export across nine entities, and send-email-with-attachments — the utility belt that saves an afternoon a week.
Delivered shifts become NDIS claims and SCHADS-correct pay, and a two-way Xero connection means you see real profit per home, not an estimate.
Draft invoices push out to Xero and payroll figures pull back — most tools only push. Contacts, item codes and tracking categories are pre-mapped, BAS-ready.
Every week, draft invoices land in Xero — one per participant, priced from their shifts against the current NDIS Price Guide. You review and send when ready.
For agency-managed participants, export a portal-ready bulk-payment-request file. Claim a whole period in one upload instead of line by line.
A 2:1 or 1:3 shift emits one claim line per worker at the base rate — the NDIA-correct pattern. ROC is where the ratio lives; you don't fight line-item codes for it.
Set one rate template per SCHADS sub-level × employment type — about sixteen templates cover a whole workforce, instead of two hundred per-worker dropdowns to keep in sync.
As you roster, ROC classifies each shift by day type — weekday, Saturday, Sunday, public holiday — and flags broken shifts, missed breaks and mileage caps in real time, before payroll sees them.
Per-shift sleepover overrides, per-hour allowances suppressed while asleep, allowance categories with per-worker defaults, and Pay Groups for shared configuration. All handled before Xero, not after.
Approve a fortnight of clean shifts in one click. Set auto-approval rules for standard cases; exceptions and anomalies surface for a human to check.
Give shift leads a first-pass approval and reserve final sign-off for a payroll admin — the audit trail records both. Rejections auto-recall the Xero draft to keep everything in sync.
Push clean pay data to Xero Payroll, MYOB or Employment Hero — or export a CSV in the shape your system expects. One roster, every payroll tool.
Each SIL home shows weekly income, expenses, profit and margin — with wages pulled back from Xero, so you're looking at real profit, not a guess.
Generate a participant's Service Agreement from their schedule and send it through ROC Sign — our built-in e-signature engine. Signed, stored on file, renewed in one click when the plan changes.
A native iOS and Android app built mobile-first for support workers — everything they need for the shift in their pocket, nothing they don't.
See this week's shifts, clock on and off against them, and have the times flow straight into timesheets — no separate punch clock.
Write the progress note and complete the handover at the end of the shift, on the spot — while it's fresh, not from memory the next morning.
Complete assigned forms and log food, fluids and behaviours from the phone. It all lands on the participant's file in real time.
Read the care plan, goals and risks for each participant before walking in — and acknowledge them where required.
New workers complete onboarding, read training and sign their contract from the app — ready to roster without coming into the office.
New shift, a swap approved, an open shift to claim — workers get a push the moment it matters, so the roster stays covered.
A wall-monitor view for the office or the home. Every SIL home's staffing, tasks, MAR, incidents, handover, support ratio and sleepover status — all on one screen, live from what your workers are doing on the phone.
One tile per SIL home shows who's on shift, the current support ratio, tasks completed vs pending, and time to next handover — updated within seconds of each mobile action.
See ticked tasks, medications given, notes written and handovers acknowledged across every home without opening ten screens. Anything missed lights up.
Overnight tiles show sleepover status, expected wake window and whether the wake-check was completed on time — with the audit trail attached.
A new incident, a missed medication, an unacknowledged handover — the tile flags it and the person on call sees it before a phone call is needed.
The Tower reads the same tables your workers write to on their phones. No parallel data, no second app — what they do appears here, and what appears here is what you'll see on the audit.
Workers must clock in before ticking a task, giving a med, writing a note or acknowledging a handover — enforced at the server, not just the UI. Nothing gets logged out-of-shift.
The workhorses every NDIS provider needs. They're in there.
14-day free trial. No credit card. Plans from $149/month.
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