A multi-carer shift in roc.up is one linked group, not three copies to keep in sync. Change one, the others update. Each worker clocks against their own line. And on the claim side, the ratio isn't smuggled into a line-item code — it's honestly represented as one line per worker at the base rate, which is what the NDIA actually expects.
The right structure for a support that needs more than one worker, from schedule to payroll to claim.
A 2:1 shift is one shift with two workers attached, not two independent shifts that happen to overlap. Move the group and both move; change the time and both change. No manual re-syncing.
Both workers clock on and off against their own line inside the group. Late arrivals, early departures and unpaid breaks stay attached to the right person for pay and audit.
A 2:1 or 3:1 shift emits one claim line per worker at the base rate — the NDIA-correct pattern. ROC is where the ratio lives; you don't fight line-item codes for it, and you don't accidentally over-claim by multiplying rate by ratio.
The invoice preview, the P&L and the bulk-payment file all show the same split of lines the NDIA will see — before the invoice leaves your Xero draft. No end-of-quarter surprises.
Escalating from 1:1 to 2:1 for a difficult evening? Add the second carer to the group for the window that applies. The claim reflects the actual coverage, not an average.
Where multi-carer shifts save time and stop leaks.
A 22:00–06:00 sleepover with two active workers is one linked group. The roster shows both, the timesheet splits by clock-in per worker, and the claim emits two lines at base rate — the NDIA-correct pattern.
A group community-participation shift with three workers is one row on the roster. Priced as three claim lines at the group base rate, not one line at 3× rate.
The regular carer stays; a second carer joins from 18:00–20:00 for a behaviour incident. The group tracks the overlap, both timesheets are right, and the claim reflects the actual coverage.
The late worker's line clocks at 07:15 — their pay reflects that. The claim reflects the actual delivered hours per worker, not the scheduled hours. Nothing to reconcile manually.
NDIS support-item codes generally don't encode the ratio; the ratio is a property of the delivery. Multi-carer shifts that get invoiced as "one line at 2× rate" are a common cause of clawbacks. ROC is deliberately built so the ratio lives in the shift, not the code.
14-day free trial. No credit card. Stop syncing three shift rows by hand.